Shipping policy

PROUDLY SHIPPED FROM BRISTOL

We have partnered with a fantastic 3PL warehouse provider in Bristol area. We spent a lot of time making sure we selected the perfect partner for us, who would be best at handling our challenging goods. They are specialists at packing and shipping large, bulky items, as well as providing an excellent local pickup experience. Additionally, most of our products come pre-packaged in high-grade durable cardboard, with reinforced tape to help prevent damage and losses while in transit.

Next Day Shipping

Our team and partner works hard to maintain 1-day order processing. When you order from us, you can count on your order being shipped by the next 1-2 business days. During peak season (November-January) we aim to maintain next day shipping, but high order volumes can result in an additional delay of 3-5 business days.

Large orders going by freight carriers take an average of 1 day longer to ship. 

Free Shipping for Orders > £99

We don’t want high shipping costs to get in the way of your gainz. Any orders that are more than £99 order value will ship for free, across the UK.

Carriers

We use a combination of national, regional and local carriers for our shipments. Your order may ship by one of these, even if at checkout it states another carrier. Please note we can ship smaller products to P.O. boxes, but most of our products (such as barbells/racks) are outside of UK Post’s size limits and you will need to provide an alternate address. If you cannot get a shipping quote for your shipping address, please contact support@bellsofsteel.co.uk and we will get you a manual quote.

Hold Order Requests

At your request, we will hold your order up to a maximum of two weeks from the day it is placed. This means that your order will be marked as “paused” in our fulfillment system and will not resume processing until the day before you want it shipped. Requests for holding orders for more than 14 calendar days will not be accommodated. Please note that while your order’s fulfillment is paused, item(s) can continue to sell out. If you do not want to risk your item(s) going out of stock, we encourage you to not request that your order be placed on hold. To request a hold, put in the order notes that you are requesting a hold, and also provide the date you want the order shipped.

Lost Items

If your order is lost in transit, Bells of Steel will work with the carrier to find it and send it to you before sending a new replacement.

If after 14 business days we are unable to find your order, we will ship another at no extra charge or refund you in full.

Damage & Defects

While we take great care to ensure your order is packaged securely and thoroughly inspected before it leaves our facility, occasional damage during shipping or rare manufacturing defects may occur.

We strongly recommend inspecting the packaging and product prior to signing for delivery, when applicable.  We also recommend you take clear photographs of the external packaging, product, and purchase order (PO).

In the event of a defect or shipping-related damage, providing these images will significantly streamline the claims process. As a token of appreciation for your diligence, we’ll issue a $10 store credit when photos of the PO and packaging are submitted with your claim if your product requires a replacement or a refund.

International Shipping

International shipping to nearby countries is currently not available. Bells of Steel will operate directly in the EU starting in late 2025.